Privacy Policy

1. Who We Are

AWENII & CO LTD is a healthcare, wellness, nursing support, and health shop support brand located at Awenii Building, Ajadi Powerline, Ologuneru, Ibadan. Our website is https://awenii.com.

2. Information We May Collect

When you contact AWENII or use our website, we may collect information such as:

• Your name and phone number.
• Your location, area, or nearest landmark when you request care, delivery, or coverage confirmation.
• Details you voluntarily provide about the service, appointment, product, or support you need.
• Messages sent through WhatsApp, calls, forms, or direct enquiries.
• Basic website usage information such as browser type, device type, and pages visited where analytics or security tools are used.

3. How We Use Your Information

AWENII may use your information to:

• Respond to enquiries and support requests.
• Review appointment, emergency support, home visit, wellness, or product requests.
• Confirm service availability, coverage area, delivery possibility, or appointment timing.
• Communicate with you through phone call, SMS, WhatsApp, or other contact details you provide.
• Improve our website, customer experience, and service process.
• Maintain safety, prevent misuse, and comply with applicable requirements.

4. WhatsApp and Third-Party Platforms

Some forms on this website open WhatsApp with your message already prepared. When you send a message through WhatsApp, your communication is also subject to WhatsApp’s own privacy practices. AWENII does not control WhatsApp’s systems.

5. Medical and Health Information

Any health-related information you send to AWENII is treated with care and confidentiality. Please avoid sending unnecessary sensitive information unless it is needed for request review. AWENII may ask for relevant details to understand your request and guide you appropriately.

6. Sharing of Information

AWENII does not sell your personal information. We may only share information where necessary to provide requested support, comply with applicable requirements, protect safety, or work with authorised service providers who support our operations.

7. Data Protection and Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no website, internet platform, or messaging service can be guaranteed to be completely secure.

8. Data Retention

AWENII keeps personal information only for as long as reasonably necessary for the purpose it was collected, including service follow-up, record keeping, safety, dispute resolution, and operational needs.

9. Your Rights

You may request access to your personal information, ask for correction of inaccurate information, withdraw consent where applicable, or request deletion where legally and operationally appropriate.

10. Cookies and Website Tools

Our website may use basic cookies, security tools, or analytics tools to improve performance, understand website usage, and protect the site. You can adjust cookie settings through your browser.

11. Children’s Privacy

AWENII services are intended to be accessed responsibly. Where a child or minor needs healthcare support, a parent, guardian, or responsible adult should be involved.

12. Updates to This Privacy Policy

AWENII may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions or requests, contact AWENII through:

• Phone/WhatsApp: 0813 659 6994
• Address: Awenii Building, Ajadi Powerline, Ologuneru, Ibadan
• Website: https://awenii.com